Newton billing and balance
Newton uses prepaid credit on your account to pay for hosted inference. The device license and the Newton balance are managed separately; buying a desktop license does not grant unlimited Newton usage.
How charges arise
Inference deducts from your balance based on metered model usage, and input and output rates differ by model. Available models and current rates are on Newton pricing; actual orders and account records are whatever the dashboard shows.
Long conversations, referenced material, and tool results can enlarge the input context; reply length affects output usage. A single question may require several model calls, so you cannot estimate the cost of a whole task from the one sentence you typed.
Topping up and verifying
Sign in to the dashboard or the Newton top-up page and complete the top-up using the amount and payment method shown on the page. Balance is denominated in US dollars (USD); the amounts offered on a given page are authoritative for that session.
After paying, check the order status, the signed-in account, and the balance change. If the funds have not arrived, keep the order identifier and timestamp and contact support; do not pay again immediately. Buying device seats or topping up a third-party model vendor never adds Newton balance automatically.
Purchased credit and promotional credit
The dedicated refund policy distinguishes two kinds of credit: credit bought with a direct payment, and promotional or bonus credit. Do not treat the total available balance shown in your account as a refundable amount.
Under that policy, unused purchased credit can be returned to the original payment method to the extent it is unused; credit already consumed is not refundable. Promotional credit has no cash value and cannot be refunded, transferred, or exchanged for cash. Before applying, read the full policy in force at that time, or confirm the order with support.
Low balance, cancellations, and failures
When balance is insufficient, a request may be rejected or interrupted, and the interface may show 402 or a top-up prompt. After topping up, confirm the balance updated before retrying. A 401 generally means a sign-in or credential problem, so sign in again first rather than blindly adding funds.
Cancelling a task or a failed request does not automatically make previously completed inference free. Review account usage and order records; if in doubt, provide the time, model, and request identifier (if shown) for support to check, see Contact support.
Refunds and account deletion
Newton credit is not a deposit you can withdraw at will; refunds of unused purchased credit follow the refund policy. Before deleting an account, deal with local data you want to keep, order records, and refundable purchased credit, and read the account deletion page plus the full refund policy.
Related guides: Newton LLM, Model connection problems, Licensing and billing.