Contact support
Self-service
Before opening a ticket, check:
- User guide — desktop features
- Getting started — download & activation
- Troubleshooting — common issues
- FAQ — licensing, systems, LLMs, accounts
Email
Email support@mystilink.com with:
- Your registered email
- OS and Mystilink version
- Description and screenshots (if any)
- Steps you already tried
Website help
- Contact support on the website
Response time
We aim to reply within 24–48 hours on business days. For urgent licensing or payment issues, put URGENT in the subject line.